The Service Status Dashboard is a new tool that all WMaker users must be aware of and bookmark !!
During the incident of last May 6th, we've been overwhelmed by phone calls. WM community grows fast and although that kind of incident is very rare, it leaded us to rethink our communication tools.
Thus, the next day, we decided to create a crisis information system for the community.
It's based on our own monitoring tools, and its name is SSD (nothing to do with a flash memory hard drive).
The Service Status Dashboard is a tool that keeps you updated about the different break downs, their status and the resolution, in real time. This tools is totally disconnected from the architecture, the data center, the domain name, etc... It's totally independant and can always be available to keep you updated in case of incident.
Transparency
It happens that someone at WMaker makes a "mistake". We are used to not blow this up out of proportion. This enables to keep tranparence between us and so a total confidence in each other. We've always been transparent with our clients, at the risk of talking in a too technic way sometimes. This tool will enable us to increase that transparence will.
How does that work?
There are 3 status to signal an incident: information on the incident, maintenance and/or current maintenance, service interrupted.
For each incident, a thread is opened explaining what we are doing or the nature of the operation. The table displays the serious incidents by service categories, for the last 8 weeks (day by day).
Be careful, here we are only dealing with incidents on the servers, or network problems.
Conception and execution of the tool.
We widely got inspired from a similar tool edited by a famous search engine.
But apart from this: execution Gillian / design and CSS Lesia.
The URL: http://status-wmaker.net
During the incident of last May 6th, we've been overwhelmed by phone calls. WM community grows fast and although that kind of incident is very rare, it leaded us to rethink our communication tools.
Thus, the next day, we decided to create a crisis information system for the community.
It's based on our own monitoring tools, and its name is SSD (nothing to do with a flash memory hard drive).
The Service Status Dashboard is a tool that keeps you updated about the different break downs, their status and the resolution, in real time. This tools is totally disconnected from the architecture, the data center, the domain name, etc... It's totally independant and can always be available to keep you updated in case of incident.
Transparency
It happens that someone at WMaker makes a "mistake". We are used to not blow this up out of proportion. This enables to keep tranparence between us and so a total confidence in each other. We've always been transparent with our clients, at the risk of talking in a too technic way sometimes. This tool will enable us to increase that transparence will.
How does that work?
There are 3 status to signal an incident: information on the incident, maintenance and/or current maintenance, service interrupted.
For each incident, a thread is opened explaining what we are doing or the nature of the operation. The table displays the serious incidents by service categories, for the last 8 weeks (day by day).
Be careful, here we are only dealing with incidents on the servers, or network problems.
Conception and execution of the tool.
We widely got inspired from a similar tool edited by a famous search engine.
But apart from this: execution Gillian / design and CSS Lesia.
The URL: http://status-wmaker.net
